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Deliveries & Returns

DELIVERIES

Processing and handling your order may take 3-5 working days, or even more for worldwide shipping from the moment the order and payment are confirmed.

The delivery options are as follows:

Shipping in ROMANIA:  FAN COURIER. Estimated delivery time is 3-5 working days after your order is confirmed.

Shipping in EUROPE:  FAN COURIER (online payment through PayPal). Estimated delivery time is 5-7 working days (depending on your location) after your order is confirmed.

 

RETURN POLICY

Purchased goods can be returned within 14 days. The return fee is borne by the buyer, unless a product other than the one ordered was shipped, or it was defective. The small differences given by the manufacture of the object are not considered defects. Purchased goods must return to the original packaging, with original labels. Goods bearing traces of wear, which have been used, worn, or damaged will not be accepted on return.

The goods must be returned, by courier, to A L I C E ‘s address: Bucharest, sector 4, Calea Vacaresti 252-254, bl. Eurodent, intercom 35, et. 3. Please announce in advance any return by email to iam@allistration.ro.

For returned goods that meet the return conditions, we will return the value of the goods and, if applicable, the cost of delivery. The amounts will be refunded by bank transfer.

The payment processor has no obligation to bear any costs related to your request for a refund and refund of the amount paid and will not be liable in any way to you.

For any information regarding the return of your products, please contact us here –


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